Shipping Policy | YoungLA

At YoungLA, we’re committed to getting your custom-made fitness apparel to you smoothly—with clear timelines, no hidden fees, and the same care we put into crafting your gear. This policy outlines all details for orders placed through our website (yovngla.com), so you know exactly what to expect.

1. Shipping Coverage

We offer shipping to locations worldwide. All orders are dispatched from our fulfillment center, and our delivery timelines apply consistently across all destinations—no distinction between domestic and international shipping for your fitness apparel.

2. Shipping Costs

Every order qualifies for free shipping—there are no minimum purchase requirements, hidden surcharges, or extra fees for packaging. This applies whether you’re buying a single piece of workout gear or a full custom fitness apparel set.

3. Order Processing Time

After you place an order, we process and prepare your custom fitness apparel for shipment within 1–3 business days. Processing includes verifying your order details, inspecting the custom craftsmanship of your gear, and packaging it securely to prevent damage during transit. During peak demand periods (e.g., new collection launches), minor delays may occur—we’ll notify you via email if this happens.

4. Delivery Timeframe

Once your order ships, delivery typically takes 6–12 days to reach your specified address. Please note:

  • Delivery timelines are estimates, not guarantees. They may be impacted by logistics partner delays, customs clearance (for international orders), or unforeseen events like severe weather.
  • You’ll receive a “Shipment Confirmed” email with a tracking number once your fitness apparel leaves our fulfillment center. Use this to monitor real-time delivery progress.

5. Shipment Tracking

  • Tracking details are sent to the email address linked to your YoungLA account after shipment. You can also view tracking information by logging into your account and navigating to “Order History.”
  • It may take 24–48 hours for tracking data to update after your shipment confirmation—this depends on the logistics partner’s system.

6. Address Modifications

To ensure your custom fitness apparel reaches you correctly, double-check your shipping address before placing an order. If you need to update your address:

  • Contact our customer service team via email ([email protected]) within 24 hours of placing your order.
  • We can only modify addresses if the order has not yet been shipped. Once a shipment is dispatched, we cannot change the delivery address.

7. Exceptional Cases

  • Delayed Shipments: If your order is delayed beyond the estimated 6–12 day window, contact us with your order number. We’ll investigate with our logistics partner and provide regular updates until your fitness apparel arrives.
  • Lost or Missing Orders: If tracking shows your order was delivered but you haven’t received it, notify us within 7 days of the “delivered” status. We’ll work with the carrier to locate the package; if it’s confirmed lost, we’ll offer a replacement or full refund (in USD, our standard currency).
  • Damaged Packages: Inspect your package immediately upon delivery. If your fitness apparel or packaging is damaged, take photos of the issue and contact us within 3 days. We’ll arrange a free return and send a replacement or process a refund at your discretion.

8. Contact Us

If you have questions about shipping, tracking, or the status of your custom fitness apparel order, reach out to our customer service team:

Mailing Address: YoungLA, 543 Maple Street, Apt 2A, New York, New York 10001, United States

Email: [email protected]