Customer Service Policy | YoungLA

At YoungLA, we believe great customer service is as essential as the comfort and style of our custom-made fitness apparel. Our policy is rooted in responsiveness, clarity, and care—ensuring we support you through every step of your journey, from choosing the right workout gear to resolving post-purchase needs.

1. Service Mission

Our goal is to make your experience with YoungLA seamless and satisfying. Whether you’re unsure about sizing for a custom workout set, tracking an order, or need help with returns, we strive to provide solutions that fit your dynamic lifestyle. We treat every inquiry with attention to detail, so you can focus on feeling your best in our apparel.

2. Service Channels & Response Times

We offer convenient ways to connect with our team, with clear timelines to keep you informed:

2.1 Primary Support: Email

  • Contact: [email protected]
  • Response Time: We aim to reply to all emails within 24–48 business hours. For urgent requests (e.g., updating your shipping address before an order ships, reporting a missing package), mark your email subject with “URGENT” to prioritize your message.
  • Best For: Order updates, return/refund requests (60-day window, 5–10 day processing), fitness apparel sizing questions, custom design inquiries, and general feedback.

2.2 Mailing Address

For written correspondence or physical returns (always secure a pre-paid label via email first):YoungLA543 Maple Street, Apt 2ANew York, New York 10001United States

  • Response Time: Allow 5–7 business hours for us to receive and process mail, followed by a confirmation email with next steps.

2.3 Self-Service Resources

Before reaching out, explore our website (yovngla.com) for instant answers:

  • Order Tracking: Log into your account to view real-time shipment status (orders process in 1–3 days, deliver in 6–12 days).
  • Policy Details: Learn about free shipping (no minimum purchase), USD payment currency, and our 60-day return/5–10 day refund process.
  • Product Guides: Access sizing charts, fitness apparel care tips (e.g., washing custom gear), and style recommendations for workouts or casual wear.

3. Core Service Scope

Our team supports you through every stage of your YoungLA experience:

3.1 Pre-Purchase Support

  • Answer questions about custom fitness apparel (e.g., material options, design variations, size availability).
  • Provide sizing guidance to ensure a perfect fit—critical for workout gear that moves with you.
  • Clarify policies (shipping, returns, custom order timelines) to help you make informed decisions.

3.2 Order & Shipment Support

  • Assist with order tracking and resolve delivery delays (e.g., investigating packages outside the 6–12 day window).
  • Process address modifications (only if requested within 24 hours of order placement—we cannot adjust addresses once orders ship).
  • Facilitate order cancellations (if requested before processing, typically 1–3 days post-placement) and coordinate refunds.

3.3 After-Sales Support

  • Guide you through returns/refunds: Issue pre-paid labels, confirm inspection status, and update you on refund progress.
  • Resolve issues with damaged/incorrect items: Notify us within 7 days of delivery, and we’ll cover return shipping—choose between a replacement, full refund, or store credit.
  • Share fitness apparel care tips (e.g., preserving custom prints, washing activewear to avoid stretching) to extend the life of your gear.

3.4 Special Requests

  • Assist with custom design questions (e.g., adjusting colors or logos for a personalized set).
  • Support gift-related needs (e.g., confirming gift packaging, adding a note to an order).

4. Service Commitments

We stand behind these guarantees to earn your trust:

  • Transparency: We communicate openly about order status, delays, and policy details—no vague responses or hidden information.
  • Fairness: All customers receive consistent support, whether you’re buying a single tank top or a full custom outfit.
  • Accountability: If we make a mistake (e.g., shipping the wrong size, delayed communication), we take full responsibility and resolve it at no cost to you.

5. Feedback & Continuous Improvement

We welcome your input to refine our service:

  • If you’re unsatisfied with your experience, email us with “Customer Service Feedback” in the subject line—we’ll review your concerns and follow up within 2 business days.
  • We use customer feedback to update team training (e.g., deepening knowledge of custom fitness apparel) and streamline processes (e.g., reducing response times).

For questions about this policy or to connect with our team, reach out via [email protected]—we’re here to help.