Privacy Policy | YoungLA

At YoungLA, we take the privacy and security of your personal information seriously. This Privacy Policy explains how we collect, use, store, and protect the data you provide when interacting with our website (yovngla.com), purchasing our custom-made fitness apparel, or engaging with our services. By accessing or using our platform, you consent to the practices outlined below.

1. Information We Collect

We only collect information necessary to fulfill service needs, which falls into two categories:

1.1 Information You Voluntarily Provide

  • Account & Contact Details: When creating an account or placing an order, you may submit your full name, email address, phone number, and shipping address (such as 543 Maple Street, Apt 2A, New York, New York 10001, United States).
  • Transaction Information: Details related to your purchases, including product selections, order amounts, payment method (we do not store full payment card details), order numbers, and refund requests (aligned with our 60-day return and 5–10 day refund policies).
  • Communication Records: Messages exchanged with our customer service team (via email at [email protected]), product feedback, or survey responses.

1.2 Information Automatically Collected

  • Device & Browsing Data: When you visit yovngla.com, our servers automatically record your device model, browser type, IP address, visited pages, browsing duration, and click behavior. This helps us optimize website performance and tailor your shopping experience for our fitness apparel offerings.
  • Cookie & Tracking Technologies: We use Cookies to remember your account status, shopping cart contents, and preferences (e.g., currency settings as USD). You can manage or disable Cookies via your browser, though this may limit certain platform functions like personalized product recommendations.

2. How We Use Your Information

Your personal information is used solely for legitimate business purposes disclosed at collection, including:

  • Fulfill Service Obligations: Process orders, arrange free shipping (no minimum purchase required), handle returns, and issue refunds in USD. We ensure orders are shipped within 1–3 days and deliver within 6–12 days as estimated.
  • Provide Customer Support: Respond to inquiries about orders, fitness apparel products, shipping status, or after-sales needs.
  • Enhance Service Quality: Analyze browsing and purchase patterns to improve our custom-made fitness apparel offerings, website functionality, and personalized style recommendations.
  • Ensure Security: Verify your identity, detect and prevent fraudulent activities (e.g., unauthorized order modifications), and protect your account and transaction safety.
  • Send Necessary Notifications: Update you on order progress, shipping delays, refund status, or policy changes—these essential service notifications cannot be opted out of.

3. Information Sharing & Disclosure

We never sell or rent your personal information to third parties for commercial purposes. Information may be shared only in the following limited scenarios:

  • With Service Partners: We share necessary details with trusted third-party providers to fulfill services, such as:
    • Logistics partners: Your shipping address and contact information to deliver orders.
    • Payment processors: Encrypted transaction data to complete payments (they are prohibited from using your information for other purposes).All partners are bound by strict confidentiality agreements and must comply with our data protection standards.
  • For Legal Compliance: We may disclose information if required by applicable laws, legal proceedings, or authorized government requests to protect our legitimate rights or public interests.
  • In Business Transitions: If YoungLA undergoes mergers, acquisitions, or asset transfers, your information may be transferred as part of the transaction. We will ensure the receiving party upholds this Privacy Policy.

4. Data Security & Storage

We implement comprehensive measures to safeguard your information from unauthorized access, use, or disclosure:

  • Technical Protection: We use SSL/TLS encryption for data transmission (e.g., order and payment details) and access control systems to restrict internal data access.
  • Management Measures: Our team receives privacy protection training, and we enforce strict protocols for handling personal information (e.g., limiting access to sensitive data).
  • Storage Principle: We retain your information only for the period necessary to fulfill stated purposes (e.g., order records for post-sales support). After this period, we will anonymize or delete your information.

Please note that no internet transmission is 100% secure. You are responsible for protecting your account by keeping passwords confidential and not sharing account details with others.

5. Your Rights to Personal Information

We respect your control over your personal information and provide channels to exercise your rights:

  • Access & Correction: Log into your account to view or edit your personal details (e.g., shipping address, contact information). For assistance, contact our customer service.
  • Deletion: You may request deletion of your information if it is no longer needed, you withdraw consent, or our processing violates this Policy—we will respond promptly.
  • Withdraw Consent: You can opt out of non-essential communications (e.g., marketing updates) by following the unsubscribe link in emails. Withdrawing consent does not affect prior valid processing.
  • Account Closure: Request account closure via email ([email protected]), and we will delete your information after completing necessary verifications (except for data required to be retained by relevant rules).

6. Policy Updates

We may revise this Privacy Policy to reflect service changes or operational adjustments. Updated versions will be posted on yovngla.com with prominent notices and take effect immediately upon posting. Your continued use of our services after updates constitutes acceptance of the revised Policy.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Mailing Address: YoungLA, 543 Maple Street, Apt 2A, New York, New York 10001, United States

Email: [email protected]